Privacy Policy
Portales Repair Services Inc, located at 6389 Rolling Tree St, Jacksonville, FL 32222, is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform, portalesservicesrepair.com, and during the provision of our automotive and heavy-vehicle repair and maintenance services.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
- Personal Identification Information: This may include your name, company name, mailing address, email address, phone number, and payment information when you request services, create an account, or contact us.
- Vehicle Information: Details about your vehicle(s) or fleet, such as make, model, year, VIN, license plate number, mileage, and service history relevant to the repairs and maintenance we perform.
- Location Data: For roadside assistance services, we may collect precise location data to dispatch our technicians efficiently. This is done with your consent when you request such services.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our website.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages sent through our website.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and deliver the services you request, including truck repair, trailer maintenance, preventative maintenance, and emergency roadside assistance.
- To process transactions and send you related information, including confirmations and invoices.
- To communicate with you about your service requests, appointments, and service updates.
- To improve our services, online platform, and customer support.
- To understand and analyze how our online platform is used and to monitor for technical issues.
- To comply with legal obligations and respond to lawful requests from public authorities.
- For marketing and promotional purposes, if you have opted in to receive such communications.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, website analytics, and IT support. These providers are obligated to protect your data and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose your information to protect the rights, property, or safety of Portales Repair Services Inc, our clients, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA) or the UK, you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.
6. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Portales Repair Services Inc
- 6389 Rolling Tree St, Jacksonville, FL 32222